REFUND/EXCHANGE POLICY

Exchange

To be eligible for an exchange, the item must be in an unwashed, unaltered, unworn condition and in the same condition that you received it. You must present original receipt and it must also be in the original packaging then ONLY the returns will be accepted if delivered back to us within:

1. Fourteen (14) days after receiving of package for local delivery;
2. Fourteen (14) days after receiving of package for overseas delivery.

Please note that reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different than the website”, will not be considered valid grounds for a refund.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will be refunded in the form of voucher for future purchase or replacement and exchange of similar or other product with same value.

Items that are damaged, marked or altered may not be accepted and may be sent back to the customer. The shipping charges will be borne by customer.

 

Late or missing refunds

If you haven’t received a refund yet, please contact us at desamurniwebshop@gmail.com.

 

Shipping

You should mail your return product to:

Lot 1089 Jalan Kelantan

Kg. Pulau Rusa

20050 Kuala Terengganu
Terengganu Darul Iman.

Shipping costs shall be borne by the customer and we are not liable until the item reaches our office. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Enquiries

If you have any other enquiries or feedback, please do not hesitate to email us at desamurniwebshop@gmail.com or call/SMS/WhatsApp +6096315884 or +601137572698. Click here for a quick link to our WhatsApp.

Our working hours are weekdays from 8.30 am to 5.30 pm. Emails sent outside these hours will be replied in the morning of the next working day. We will try our best to reply our WhatsApp as soon as possible. Rest assured any enquiries will be answered.

Our shop is open Saturday to Thursday from 8.30 am till 5.30 pm.

 

Sale items

Only regular priced items is eligible for refund or exchange, unfortunately sale items cannot be refunded or exchanged.

*** We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.